Accessibility Statement
Last Updated: February 2025
Theryo is committed to ensuring that our digital services are accessible to everyone, including people with disabilities. We believe that every person has the right to live with dignity, equality, and independence, and we continuously strive to improve our digital accessibility in line with applicable standards and regulations such as WCAG and HIPAA.
1. Our Commitment and Regulatory Framework
-
Regulatory Compliance:
We adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as our baseline, and our efforts also reflect key aspects of HIPAA and relevant provisions of the 21st Century Cures Act.
-
UserWay Integration:
We partner with UserWay to ensure our website meets accessibility standards. The UserWay Website Accessibility Widget offers customizable options (e.g., font size adjustments, contrast changes) to help improve your experience.
-
Continuous Improvement:
Digital accessibility is an ongoing commitment. We continually monitor and update our services to meet evolving standards and user needs.
2. Mental Health–Specific Accessibility Features
-
Crisis Resource Accessibility:
-
Emergency Support:
In a crisis, users can quickly access immediate crisis support resources, including clear links to the 988 Suicide & Crisis Lifeline and other local emergency services.
-
Voice-to-Text Capabilities:
Our platform includes voice-to-text features designed to support therapy sessions by allowing users to input and review their reflections via speech.
-
Focus Assistance Tools:
Basic focus assistance features are available to help users who may experience anxiety or attention challenges, offering simplified navigation and adjustable display options.
3. Technical and Platform-Specific Details
-
Automated Remediation Technology (ART):
We use ART to enhance accessibility—for example, by ensuring images have appropriate alternative text and improving keyboard navigation with clear focus indicators and skip links.
-
Cross-Platform Compatibility:
Our digital services are designed to work seamlessly across both web and mobile platforms, ensuring a consistent and accessible experience whether you use our website or our mobile app.
-
Platform Features:
-
Self-Reflection Tools:
Customizable interface options support self-reflection with adjustable fonts, colors, and navigation aids.
-
Alternative Communication:
Options for text-based interaction support users who prefer or require simpler interfaces.
4. User Support and Response
-
24-Hour Response for Urgent Accessibility Issues:
If you encounter urgent accessibility issues—especially those affecting crisis support or emergency communications—please contact us immediately. For urgent matters, include “URGENT” in the subject line when emailing [email protected]. We commit to responding within 24 hours.
-
Contact Information:
For accessibility-related questions or feedback, please email us at [email protected].
5. Additional Resources
-
Accessibility Guides and Provider Training:
We offer accessible documentation and user guides on our website. These materials include information on how to use our accessibility features and are available for both users and providers.
-
Assistive Technology Compatibility:
Our technical documentation details our compatibility with common assistive technologies to ensure our services remain accessible to all.
-
Legal and Compliance Information:
We incorporate relevant regulatory requirements—including HIPAA, WCAG, and provisions of the 21st Century Cures Act—into our accessibility practices and internal training.
If you have any questions or require further assistance regarding digital accessibility, please contact us at [email protected].
